CARE DURING COVID-19:
PROTECTING OUR PATIENTS
The "new normal."
We hope you and your family have been safe and in good health.
At Skinfocused Dermatology, the health and safety of our patients has always been, and continues to be, our top priority. To that end, we have been busy researching and implementing the latest safety regulations and guidelines. We are determined to create and maintain the safest possible health care environment for our staff and patients. We will continue to closely monitor the situation and fine-tune our protocols as needed.
For now, we have plans to implement several COVID-19 specific safety precautions.
Specifically, we plan to:
SCREEN: expect a phone call prior to your arrival, in which we will ask you questions about potential COVID-19 exposure and symptoms. In addition, we will take your temperature with a non-contact thermometer before entering the office. If you have any symptoms suggestive of infection, an elevated temperature, or a known recent exposure to COVID-19, we would ask that you reschedule your appointment. We will be actively screening all members of our staff on a daily basis.
SCHEDULE: we will be limiting the number of patients in the office at any one time in order to maximize social distancing protocols. Fewer patients per day may mean slightly longer wait times, but please know that we will strive to accommodate you in a timely manner.
USE TELEDERMATOLOGY: in order to support social distancing practices and limit your time in the office, we will offer and encourage teledermatology appointments when appropriate. If you are over the age of 65 or have medical conditions which would put you at high risk if you contracted COVID-19, we ask that you stay safely at home unless you have an urgent medical condition requiring immediate in-office attention.
SPACE OUT PATIENT VISITS: upon arrival at our office, we ask that you text us (914-353-4333) from your car to let us know that you are in our parking lot. Once we are ready for your appointment, we will invite you up, so that you may be screened and escorted directly to your freshly-disinfected consultation room. In-office visits will be strategically streamlined. In order to limit your time in the office, all forms and information related to insurance, payment, and pharmacy will be requested and required at the time of appointment confirmation. Once in the consultation room, our doctors will offer you the top quality care you are accustomed to, in a focused and efficient manner.
PROTECT: for your safety and for the safety of our team, we now require all office visitors to wear a mask for the entirety of their visit. Our team will wear masks in addition to other appropriate personal protective equipment (PPE). We have installed new hand sanitizer stations that we ask you to take advantage of. Our office has been fitted with medical-grade air purifiers that can kill viruses and recirculate the air over 5 times hourly.
Guidelines call for limiting interactions, so we ask that you make every effort to come into the office alone, without an escort (unless medically necessary). Our reception area will no longer offer magazines, waters, and tester products, as those items are difficult to clean and disinfect. You may also see limited seating (to maximize distance between patients).
BEHIND THE SCENES: our team will be furiously and carefully disinfecting every inch of the office including consultation rooms, restrooms, countertops and door handles. This will happen before, after, and in between each patient that enters the office.
CHECK OUT/PAYMENTS: at this time, we discourage the use of cash in the office, and we now strongly urge our patients to complete our credit card authorization form to maintain in your HIPAA-protected chart. In addition, we accept Zelle (please enter as the contact) and Apple Pay as contact-less payments as well.
PLEASE NOTE OUR REVISED CANCELLATION POLICY: Skinfocused Dermatology is committed to protecting your health, and we are altering our schedule to minimize your contact with others. We appreciate your understanding and ask you to reschedule with as much notice as possible if you are unable to keep the appointment.
Therefore, all cancellations must be made more than 48 hours in advance.
Late cancellations and/or no-shows will be charged $295.
Thank you, as always, for your trust in Skinfocused Dermatology. We consider it a privilege to care for you and will continue to work tirelessly to provide you with that care in the safest possible manner.
We look forward to seeing you soon!